Updated: Nov/2022

When and how you get the travel documentation

Once the reservation is confirmed, the system will automatically send you the booking documentation, with property address, property name where available,  check in/out instructions etc, 2 days before the check-in

The travel documents include: 

  • The Official voucher (and the only voucher) to show at the check-in
  • The property address and exact location (where available GPS coordinates)
  • The documents to show at the checkin (ex. passport, ID, Visas, credit card where required)
  • Any phone number you need   

Is not possible to send details prior the checkin since this task is fully automated by our CRM software.

Please read the arrival instructions on your voucher carefully so that you can find your accommodation easily and start your holiday as soon as possible.

REMEMBER: you’ll get the travel documents  2 days before the check-in

If you are an extra EU Traveller your documents will be ready after 1 business day for Visa purpose. A human agent will send the documents via @ and not as usual trough our system 2 days before the check-in.

If you need to book on our website follow these easy instructions

If you find the right property for your holiday in Ibiza on our website book it soon because we use a smart pricing tool and could be possible the fares change quickly.

  • We have hundrends of properties in Ibiza and usually the best price on the internet
  • Where available you can book now, but pay later at check in
  • 24/7 customer service available also on WhatsApp
  • and a best price guarantee

If you’re not familiar with vacation rentals, what you are essentially doing is privately renting a property on a short or long-term basis from the individual owner who has listed their property on LeibTour.com

REMEMBER: Use only a valid credit card number for your reservation. After you complete your booking a LeibTour agent will contact you in case something goes wrong with the payment to our suppliers.

You need a valid credit card to finalize your reservation, otherwise it will be automatically cancelled when the time is over.

If the credit card holder is different from the reservation holder, fill up the authorization form and send it to [email protected]

NO C/CARD? Talk with a LeibTour agent for the proper bank details or simply choose another payment option!

When you book and pay

We aim to give you always the best fare possible. For this reason all the reservations must be approved by our booking department after checking price and availability. Once you complete the booking process, including the Credit card details, the booking status is still “PENDING” and need to be confirmed.

Manual Processing

When we receive a reservation either from our booking engine, by phone or by other channels, our booking department process the credit card informations and then manually confirm the reservation.

You’ll receive an automatic e-mail  with the confirmation of your reservation at the end of the process.

If you need a custom quotation simply follow these 5 steps

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FILL THE FORM

let us know all the requested details for your holiday (how many guests, preferred area, budget etc). Remember with our Combo Deals you save up to €250!

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WAIT FOR OUR CONTACT

We will get in touch with you as soon as we can, usually less than a few hours.

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ACCEPT OUR QUOTATION

You will get a clear, official email with all the conditions – no hide costs, no bad surprises – and just have to accept it.

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CONFIRM THE RESERVATION

Follow our agent instruction to confirm the reservation (usually by making a down payment).

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SAVE THE VOUCHER

You will receive an official reservation voucher with all the check in info. Just save it on your phone and enjoy your stay

We accept different modes of payment:

  • Crypto currencies handled through the platform BitPay the global bitcoin payment service provider (Bitcoin, Ethereum).
  • Credit Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
  • Cash
  • PayPal
  • AmazonPay

We use SSL encryption to keep your data secure. Depending on your browser, you might notice your address bar will display a lock?

What is a payment authorization (or deposit)?

When a charge (or payment) is authorized, the funds are guaranteed by the card issuer and the amount held on the customer’s card for. If the charge is not captured, the authorization is canceled and funds released.

For credit cards: An authorization generally won’t show on your statement, though sometimes it will show as a pending charge. When the trip is booked, the authorization will be converted into a charge on your account. If the trip is not booked, the authorization will be released. Funds will typically be released to your credit account within one business day, but may take longer depending on your bank and the duration period of the authorization.

For debit cards: An authorization is generally treated as a withdrawal. The funds will be unavailable during the period of the hold. It may take several days for the funds to reappear and be accessible in your account, depending on your bank’s policies.

We create a unique booking for you at the lower rate

Why can’t you honour rates based on cancelled bookings?

As hotel rates are so dynamic, we cannot honour rates based on a cancelled booking. As prices are subject to change, any onward booking would be considered anew and cannot be matched to a pre-existing booking.

We create a unique booking for you at the lower rate, so we can account for all the inclusions, policies and pricing attached to the rate you’ve found – after which we’ll check the reservation with the property. Once this is complete (it can take up to 24 hours to account for time zones), we’ll send it across as soon as it’s all set.

Why can’t you honour error bookings?

Our partners work hard to ensure all rates added to LeibTour.com website are accurate and correctly aligned with their own. We also have checks in place to make sure rates are always correct. However, very occasionally there are instances where rates are loaded in error.

Sometimes we can hold the booking with no payment for 3 hours

All the accommodations featured on our website have been carefully chosen to ensure that you are able to get the very best out of your holiday!

Our ratings are based on our knowledge and customer feedback of the facilities, food and service available at the accommodation, as well as the characteristic differences between accommodation types such as apartments and hotels.

Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. With the exception of villas, all our accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.

We may feature TripAdvisor ratings to help you choose your perfect accommodation.

You must respect the number of guests indicated in your booking

It’s strictly prohibited, in ALL OF LEIBTOUR ACCOMMODATIONS, to bring external guests not included in the reservation, either for a short visit or for sleeping with you. We will reserve the right to retain 100€/night for each guest not included in the booking. Also please note that we might check security cameras in hallways and reception lobbies in case of any dispute. Read our Terms & Conditions

What happens if I introduce external guests into the property?

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When we refer to specific room or villa types on our website, the room you will receive will usually match one of the descriptions below: 

  • Double Rooms – a room with a double bed, or two single beds with double bedding.

  • Twin Rooms – a room with two single beds.

  • Single Rooms – a single room or “twin for sole use” room with 1 or 2 single beds.

  • Studios – one room living/sleeping accommodation with divan/sofa beds, basic kitchen facilities (usually 2 cooker rings and a fridge) and a shower room.

  • Apartments – self contained accommodation with one or more bedrooms with twin/double beds, basic kitchen facilities (usually 2 cooker rings and a fridge), a shower room, and occasionally a separate living space.

  • Sea/Pool View Rooms – please note these advertised room types may have a restricted view due to plants, trees or buildings.

  • Family Rooms – typically the same as the double and twin rooms and may not be larger. Room occupancies will be shown for individual properties and may vary in each destination.

  • Triple/Quadruple Rooms – some properties may have rooms that can sleep 3 or 4 people. Room layouts may vary but typically will consist of 3 or 4 separate beds or a combination of double, twin, camp, sofa or rollaway beds. In some properties extra beds may only be suitable for children. These rooms may not be any larger than twin or double rooms so space may be limited.

  • Premium/Superior Rooms- typically the same as double and twin rooms but may have additional or more luxurious amenities.

Valid only for direct reservations on leibtour.com –forget it if you don’t have a valid leibtour booking number


Check with your agent the event we work with and the dress code!

Every venue has different terms and conditions. Once you have signed up on the list, show up to the venue at the suggested time and check in at the club’s designated area for guest lists. Every nightclub and pool party has the option to use their guest lists differently. But the same basic benefits almost always apply. Women are free, and men are free or reduced.

Some clubs have a rule that for men to get in for free there needs to be an even ratio of men and women in the group, or more women than men.

In some parties wearing LeibTour.com merchandising (ex. t-shirt) is mandatory.

Usually no V.I.P. area are included in free guest lists.

uoo8Ttk - LeibTour: TOP aparthotels in Ibiza   Are you planning your vacation to Ibiza? You are on the right website!

Choose one of our travel packages (Combo Deals) Save up to 15% on your Ibiza holiday! We offer the best selection of accommodations: stylish hotels, luxury villas, budget rooms, friendly b&b, small and large apartments for vacation and long term rental. Send your request and we will quickly reply with the best customized quote! Buy on Leibtour.com your ticket to Formentera at the best price available, Guaranteed!

Important informations for all non EU/EEA guests

  • +1% on credit card transactions: U.S issued cards and credit card payments are expensive, so this includes a small fee of 1% to cover our costs.
  • Travel with ease. Travel documents ready after 1 business day for Visa purpose. A human agent will send the documents via @ and not as usual by our system 2 days before the check-in.
  • Our customers can exchange and pay with the best interbank exchange rate. We’re not about hidden fees or rubbish exchange rates.

More questions? Get in touch

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We also work with the other travel agencies. We charge the whole commission for their service to the users. We don’t charge any service fee for direct reservations on LeibTour.

Find our properties also listed on:

Text or Call Leibtour on +34 603 299 122 For Ibiza travel inspiration, advice and bookings!

Whether you want a few weeks or a short break in our gorgeous island, our round-the-clock team of travel experts can tailor a trip to your tastes, whatever the size of your budget.